The following articles summarize basic aspects of the VoC API.
Each touchpoint analysis need to be configured via the following parameters:
name: name your configuration
description: describe your configuration (optional).
domain: Optionally, set the domain of the questionnaire. Out of the box, we support these domains: general (
voc), restaurants (
voc-hospitality), or banking (
language: Optionally, specify the language of the answers (
de). If not specified, the langauge is detected automatically.
textColumns: Specify, what types of text answers (verbatims) are provided. We distinguish three types:
PROS– positive texts (answers to questions like What did you like?)
CONS– negative texts (answers to questions like What didn’t you like?).
OTHER– general texts (answers to questions like Why did you assign this score, Your comment, Any other comment, etc.)
metaColumns: Set the names and types of metadata (optional).
It is possible to link your data to our Frida visualization tool, which can be customized to your needs.
See also: Sentiment Analysis