Guide¶

The following articles summarize basic aspects of the VoC API.

Each touchpoint analysis need to be configured via the following parameters:

name: name your configuration
description: describe your configuration (optional).
domain: Optionally, set the domain of the questionnaire. Out of the box, we support these domains: general (voc), restaurants (voc-hospitality), or banking (voc-banking).
language: Optionally, specify the language of the answers (en, cs, sk, de). If not specified, the langauge is detected automatically.
textColumns: Specify, what types of text answers (verbatims) are provided. We distinguish three types:
- PROS – positive texts (answers to questions like What did you like?)
- CONS – negative texts (answers to questions like What didn’t you like?).
- OTHER – general texts (answers to questions like Why did you assign this score, Your comment, Any other comment, etc.)
metaColumns: Set the names and types of metadata (optional).

It is possible to link your data to our Frida visualization tool, which can be customized to your needs.